IT Support

About the role

We're looking for a tech-savvy IT Support Specialist to assist our Customer Service team in resolving technical issues related to our payment gateway systems. If you're detail-oriented, fast at troubleshooting, and passionate about helping others, we'd love to hear from you!

Key responsibilities

• Provide technical support for the Customer Service team to resolve user-reported issues related to payment transactions, integrations, and system errors.
• Troubleshoot and escalate technical problems to relevant teams when necessary.
• Monitor system performance and help identify recurring issues or bugs.
• Assist in maintaining internal tools, dashboards, and support documentation.
• Coordinate with developers and QA teams to resolve customer-impacting technical problems.
• Ensure quick turnaround time on support tickets involving technical aspects.
• Train non-technical staff on basic troubleshooting steps.

About you

• Degree or diploma in IT, Computer Science, or related field.
• Minimum 1–2 years in IT support or technical customer support, preferably in fintech or SaaS.
• Strong problem-solving and analytical skills.
• Basic understanding of APIs, databases, and payment systems is a plus.
• Excellent communication skills with both technical and non-technical teams.
• Ability to work under pressure in a fast-paced environment.

Benefits

• Competitive salary
• Supportive and collaborative work environment
• Opportunities for growth in a fast-moving fintech company
• Flexible work option