Technical Support

We are looking for a Technical Support person who is detail-oriented, technically curious, and able to understand product specifications, applications, and installation requirements.

Responsibilities:

• Provide technical information and product guidance to customers and Sales.

• Understand product specifications, functions, applications, and installation requirements.

• Recommend suitable products or solutions based on customer and project requirements.

• Review technical drawings, dimensions, and product specifications when required.

• Assist Sales in preparing technical proposals and product selections.

• Provide installation guidance and technical support before, during, and after installation.

• Conduct site visits when necessary to inspect conditions, take measurements, or assist with technical issues.

• Troubleshoot product or installation problems and recommend appropriate solutions.

• Coordinate with suppliers or principals regarding technical questions when required.

• Prepare and maintain technical documentation, product specifications, installation guides, and related materials.

• Conduct product demonstrations and technical training when needed.

• Support Marketing by ensuring technical information used in marketing materials is accurate.

• Keep updated with new products, systems, installation methods, and industry developments.

• Document technical issues and solutions for future reference.

Requirements:

• Minimum education: Vocational School, Diploma, or Bachelor’s Degree in Engineering, Architecture, Interior Design, or a related technical…