IT Lead

Your Role in this Journey:

Consolidated Reporting & Service Management

• Consolidate IT reporting across all Bali sites into one monthly report for Jakarta and Korea HQ, covering service performance, KPIs and pending issues.
• Monitor ticket status and follow up on pending issues on all Bali sites.
• Apply ITSM practices (incident, request and change management) and SLA/SLT targets across the Bali IT team.

Compliance & Standardization

• Develop and implement SOPs for each site and function, following the SOP and direction from Jakarta and Korea HQ.
• Localize HQ IT policies for Bali operations while keeping compliance.

IT Security, Asset & License

• Own IT Security in Bali: vulnerability follow-up, access governance and escalation of security incidents.
• Consolidate IT asset and software license records across Bali sites, run periodic verification and ensure compliance with the HQ SOP.

VHP Implementation

• Lead the full VHP Front Office and Backoffice implementation across Bali business units, to support the D+3 Financial Monthly Closing.
• Facilitate and support other departments on VHP-related pending actions, including coordination with Finance and Accounting.

Team Leadership & Continuity

• Lead and coach the Bali IT team, including the Shared Service IT Support, and coordinate onsite support across sites.
• Keep a named backup for every critical task, and maintain IT documentation, the ownership matrix and escalation contacts to support business continuity (BCP).
• Work with HQ IT, vendors and business unit leaders.**

Who We’re Excited to Meet:**

• A…