Store Operational Manager

Job Description

We are seeking a highly driven and hands-on Store Operational Manager to lead the operational excellence and expansion of our growing Mom & Baby retail business (brand : Parents Choice). This role will play a key part in establishing strong retail operations, ensuring exceptional customer experience, and supporting the successful opening and growth of multiple stores across assigned regions.

Key Responsibilities

• Oversee the day-to-day operations and performance of stores within the assigned region, ensuring operational excellence and compliance with company standards.
• Lead store opening projects, including operational readiness, manpower planning, store setup, and post-opening performance stabilization.
• Develop and implement operational processes, SOPs, and best practices to support business growth and scalability.
• Monitor sales performance, operational KPIs, inventory levels, and store profitability to identify opportunities for continuous improvement.
• Drive sales growth through effective execution of commercial initiatives, visual merchandising standards, and customer engagement strategies.
• Ensure excellent customer service standards and deliver a consistent shopping experience across all stores.
• Lead, coach, and develop Store Leader and store teams to build a high-performing and customer-focused culture.
• Conduct regular store visits, operational audits, and performance reviews to ensure consistency and operational discipline.
• Collaborate closely with Merchandising, Marketing, Supply Chain, Finance, HR, and other departments…