Customer Support Engineer - CSS (Linux, Kubernetes, DevOps & Infrastructure)

About the role

Support the reliability, performance, and continuous availability of customer systems by maintaining Kubernetes environments and DevOps platforms. This role contributes to smooth system operations, efficient infrastructure performance, and timely issue resolution.

Key responsibilities

• Provide high-quality technical support and services to customers to ensure continuous system availability.
• Support the implementation, troubleshooting, and updates of Kubernetes environments and containerized applications.
• Assist in the implementation, maintenance, and regular updates of DevOps platforms and CI/CD pipelines.
• Monitor, maintain, and optimize system infrastructure for optimal performance and operational efficiency.
• Troubleshoot, analyze, and resolve technical issues related to systems, servers, and platforms promptly.

What we're looking for

• Bachelor's degree (S1) in Computer Science, Information Systems, Information Technology, or a related discipline.
• Maximum 2 years of experience in system administration, IT technical support, or DevOps platform environments.
• Foundational knowledge and experience with Linux OS, Containerization, and Kubernetes.
• Basic understanding or hands-on exposure to DevOps platforms, CI/CD tools, and automation.
• Solid scripting skills (e.g., Bash/Shell, Python, or similar) is a strong advantage.
• Strong analytical, troubleshooting, and problem-solving abilities in deadline-driven environments.
• Good communication, teamwork, and customer service skills with a commitment to continuous learning.