IT Support

About the role**

We are seeking a dedicated and knowledgeable IT Support professional to join our team in Central Jakarta on a full-time basis**. In this role, you will be the backbone of our technical support operations, providing essential IT assistance to ensure our clients and internal stakeholders experience minimal downtime and maximum productivity. As an IT Support specialist, you will be responsible for troubleshooting technical issues, maintaining IT systems, and delivering outstanding IT Support. This position is crucial to maintaining the reliability and efficiency of our network infrastructure and client relationships.

Key responsibilities**

• Provide first and second-line technical support to end users via telephone, email, and remote access tools
• Diagnose, troubleshoot and resolve hardware, software, and network connectivity issues
• Install, configure, and maintain IT equipment including computers, printers, and peripherals
• Manage user accounts, permissions, and access controls within the IT infrastructure
• Perform regular system maintenance, updates, and patch management
• Document and track all support tickets from creation through resolution using ticketing systems
• Provide technical guidance and training to end users on IT systems and best practices
• Assist in monitoring network performance and identifying potential issues before they escalate
• Support the deployment of new IT solutions and infrastructure upgrades
• Maintain IT security protocols and ensure compliance with data protection policies

What we're looking for**

• Fresh…