IT Support Staff

Work Location: Jakarta

Work Arrangement: Hybrid – On-site and Remote Support

We are looking for a reliable, detail-oriented, and hands-on IT Support Staff to support our daily IT operations, maintain network and hardware performance, and ensure accurate IT asset records.

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Key Responsibilities**

• Monitor and troubleshoot network connectivity issues, including LAN, Wi-Fi, routers, and other network devices.

• Diagnose and resolve hardware issues involving computers, monitors, printers, and other IT equipment.

• Provide technical support both on-site and remotely for operational locations in Jakarta.

• Perform routine maintenance and troubleshooting to minimize IT downtime.

• Maintain accurate IT asset inventory records, including equipment allocation, transfers, repairs, and disposal.

• Prepare and regularly update IT asset reports, documentation, and maintenance records.

• Coordinate with vendors or service providers for technical repairs and equipment maintenance when required.

• Support IT equipment installation, configuration, and setup for new employees or operational requirements.

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Requirements :**

• Min. SMK graduate, preferably majoring in Computer and Network Engineering (TKJ), Information Technology, or a related field

• Min.2 years of experience in IT Support, IT Helpdesk, or a similar role.

• Good understanding of LAN/WAN, TCP/IP, Wi-Fi, routers, switches, and basic network troubleshooting.

• Hands-on experience in diagnosing and repairing computer hardware, monitors, printers, and related IT equipment.

• Proficient in Microsoft…