AFTERSALES TECHNICAL SUPPORT - JAWA BARAT

Job Summary

Provide technical support to dealers and technicians, troubleshoot vehicle issues, and ensure effective aftersales service across the assigned area.

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Key Responsibilities**

• Provide technical support to dealers, service centers, and technicians in diagnosing and resolving vehicle technical issues.
• Troubleshoot vehicle problems and provide appropriate repair guidance and technical solutions.
• Conduct on-site visits to dealers and service centers to assist with technical inspections, repairs, and troubleshooting.
• Support vehicle maintenance, repair, and warranty claim processes in accordance with company procedures.
• Coordinate with the Aftersales Supervisor and relevant teams to resolve complex technical issues.
• Prepare technical reports, document recurring vehicle problems, and provide feedback for product improvement.
• Assist in technical training for dealer technicians and service personnel when required.
• Monitor aftersales service quality and ensure technical issues are handled efficiently.
• Travel within the assigned area, including Jabodetabek and Bandung, to provide field technical support.

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Job Requirements**

• Diploma or Bachelor's degree in Automotive Engineering, Mechanical Engineering, or a related field.
• Minimum 1–2 years of experience in automotive technical support, vehicle maintenance, workshop operations, or aftersales service.
• Strong knowledge of vehicle systems, mechanical components, electrical systems, and troubleshooting procedures.
• Experience diagnosing and repairing motorcycles or electric vehicles (EVs)…