System Engineer

About the role

Support the reliability, security and performance of the organisation's IT infrastructure and systems. This role manages network, server, hardware, software and security operations while providing responsive technical support, documentation, training and vendor coordination.

Key responsibilities

• Manage, monitor and maintain IT infrastructure, internet routers, network switches, IP phones, servers, antivirus, Wi-Fi and firewalls.
• Maintain security, backup and redundancy strategies.
• Install, configure, test and maintain computer hardware, software, operating systems, networks, printers, scanners and system management tools.
• Proactively maintain high levels of systems and infrastructure availability.
• Monitor and test application performance, identify potential bottlenecks and work with customers to implement solutions.
• Write and maintain custom scripts to improve system efficiency and reduce manual intervention.
• Provide technical documentation, product presentations, demonstrations and training.
• Participate in the envisioning and design of information and operational support systems.
• Liaise with vendors and other IT personnel to resolve technical problems.
• Respond to service issues and requests in a timely manner.
• Provide technical support across the company in person or over the phone.
• Set up accounts for new users and repair or replace equipment as necessary.
• Test and evaluate new technology.
• Assist with IT security activities, including documenting and advocating security policies and procedures, conducting security…