NOC Engineer

Responsibilities

The NOC Engineer is responsible for maintaining the availability and performance of the company’s backbone network and customer services in a 24/7 operation, ensuring every network incident is identified, resolved to its root cause, and properly reported. Key duties include monitoring backbone devices and services through the Network Management System (NMS), identifying fault locations and root causes and determining solutions, coordinating with the Estate and Maintenance teams to accelerate repairs, escalating issues to principals or distributors when required, installing and configuring network devices, performing and supervising indoor and outdoor fiber optic installation, activating customer services, implementing active device projects, and preparing daily network reports.

Qualifications

• Minimum Vocational High School (SMK), Diploma (D3), or Bachelor’s degree (S1) in Informatics Engineering, Computer Science, or a related field.
• At least 5 years of experience as a NOC Engineer or in network troubleshooting.
• Experience working at an Internet Service Provider (ISP).
• Able to perform OTDR testing and fiber optic splicing.
• Familiar with NMS, fiber optics, FTTH, and Metro Switch.
• Strong analytical and problem-solving skills.
• Willing to work in shifts and to be on site whenever required.