IT Officer

Key Responsibilities:**• Provide day-to-day IT support for users, including troubleshooting hardware, software, network, printer, and other IT-related issues.

• Install, configure, maintain, and troubleshoot computers, laptops, and supporting IT equipment.
• Support and maintain the company’s ERP system, including user support, troubleshooting, data/process issues, and system improvement.
• Coordinate with users regarding ERP requirements, issues, and system enhancements.
• Develop and maintain internal applications, tools, or system integrations based on business requirements.
• Perform basic database management, system monitoring, and technical documentation.
• Support IT infrastructure, user accounts, access management, backup, and basic IT security.
• Coordinate with vendors or external IT providers when required.

Qualifications:****• Bachelor’s Degree in Information Technology, Computer Science, Information Systems, or related field.

• Experience in IT Support / Helpdesk / IT Infrastructure.• Familiar with ERP systems and able to support ERP users and troubleshoot system-related issues.• Have knowledge or experience in software/application development.• Familiar with databases and SQL.
• Good understanding of computer hardware, software, networking, and troubleshooting.
• Able to communicate with non-technical users and understand business requirements.
• Hands-on, adaptable, and comfortable handling various IT responsibilities.
• Willing to work onsite Monday–Saturday** at PT ODG Indonesia Head Office.