Mandarin-Speaking Customer Service Representative

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Mandarin-Speaking Customer Service Representative

PT Niuancong Health Managementis looking for a dedicated and customer-oriented professional to join our team as a Mandarin-Speaking Customer Service Representative.

Job Responsibilities

• Respond to customer inquiries via WhatsApp, phone, email, and other communication channels.
• Provide accurate information about the company's products and services.
• Follow up on customer orders and coordinate with internal teams.
• Communicate directly with the Head Office in China regarding customer information, product purchase records, and other required reports.
• Prepare and submit customer and sales-related reports to the Head Office in a timely and accurate manner.
• Handle customer complaints professionally and maintain customer satisfaction.
• Assist the Marketing and Business Development teams with administrative tasks and documentation.

Requirements

• Diploma (D3) or Bachelor's Degree (S1) in any discipline is preferred.
• Proficient in Mandarin (spoken and written).
• Good communication and customer service skills.
• Proficient in Microsoft Office.
• Responsible, detail-oriented, and able to work both independently and as part of a team.

Employment Type

Full-Time

Work Location

North Jakarta, Indonesia

Benefits

• Competitive salary
• BPJS Health & Employment Insurance
• THR (Religious Holiday Allowance)
• Career development opportunities

How to Apply

Please send your CV to the HR Department of PT Niuancong Health Management