IT Support

Your Role in this Journey:

Operational IT Support

• Provide daily IT operational support for BFriends, BNesta and Munduk, covering user support, business operational systems and infrastructure such as internet, CCTV and door lock.
• Provide remote support for BLive, in coordination with the onsite IT Support in Canggu, who remains the primary onsite support.
• Troubleshoot Wi-Fi, internet, switches and access points, and coordinate vendors for onsite work.

ITSM & Reporting

• Record 100% of incidents and service requests in the ITSM system and follow up on pending tickets.
• Provide ticket data for the monthly consolidated Bali IT report.

Asset, License & Security

• Support periodic IT asset verification and license records at assigned sites, and report damaged or missing assets.
• Follow security controls and report security issues to the Bali IT Lead.

Backup & Continuity

• Complete the staged knowledge transfer (documentation, shadowing, reverse shadowing and independent operation) and act as backup for defined Bali IT Lead tasks, to support business continuity (BCP).
• Establish and maintain site IT documentation, network information, asset inventory, system access and vendor contact records, and support procedures with escalation contacts.
• Follow the SOP and direction from Jakarta and Korea HQ in daily work.

**

Who We’re Excited to Meet:**

• A reliable, hands-on troubleshooter who keeps business operations running.
• A clear communicator who supports users well both remotely and onsite.
• A careful documenter who records tickets, assets and procedures…