French Speaking Fitbit Customer Support Specialist - Work In Sofia, Bulgaria

French Speaking Fitbit Customer Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm, recognized as a leader in European recruitment and specialized BPO solutions. We take pride in connecting world-class talent with industry-leading brands, consistently delivering excellence in professional placement.

Job Overview

We are currently sourcing exceptional talent for a French Speaking Fitbit Customer Support Specialist position in Bulgaria. This unique opportunity allows you to combine your passion for the Fitness & Wellness industry with a dynamic career in one of Europe’s most vibrant business hubs.

Key Responsibilities

• Provide world-class support to French-speaking users of wearable fitness technology and wellness ecosystem devices.
• Troubleshoot technical issues related to Fitbit hardware, mobile application synchronization, and fitness tracking software.
• Educate customers on health features, personalized wellness insights, and fitness goal tracking to enhance their user experience.
• Maintain a high level of customer satisfaction by delivering professional, empathetic, and efficient communication.
• Document customer interactions accurately within the CRM to ensure continuous product improvement within the wellness sector.
• Collaborate with international teams to stay updated on the latest fitness and wellness industry trends and software updates.
• Contribute to the positive brand reputation of our client by acting as a brand ambassador for their health-focused technology.

Requirements

• Native or…