German Speaking Solutions Consultant - Work In Sofia, Bulgaria

German Speaking Solutions Consultant

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm dedicated to connecting top-tier talent with world-class organizations. As a leader in European recruitment, we specialize in identifying high-caliber professionals for the competitive Customer Support Services sector.

Job Overview

We are currently searching for a high-performing professional to take on a German Speaking Solutions Consultant position in Bulgaria. This role is a cornerstone of our client's Customer Support Services operations, offering an excellent opportunity for growth among one of the most sought-after German-speaking jobs in the region.

Key Responsibilities

• Provide expert, high-level support to German-speaking clients, ensuring satisfaction within the Customer Support Services industry.
• Analyze complex customer queries and provide effective, timely, and professional solutions.
• Maintain accurate documentation of all customer interactions and technical solutions provided.
• Collaborate with internal departments to streamline support processes and improve service quality.
• Represent our client's brand with the highest level of professionalism and linguistic precision.
• Identify potential service improvements to enhance the overall customer experience in the German market.
• Achieve individual and team-based KPIs focused on quality, speed, and accuracy in customer assistance.

Requirements

• Native or fluent German (spoken and written).
• Valid EU passport (mandatory).
• Previous experience in Customer Support…