Customer Service Support Specialist

⭐️ CoreStar is a dynamic technology company supporting partners in heavy-load industries with high-performance solutions. Our expert teams bring a startup-driven mindset, focusing on innovation, collaboration, and efficiency in every project. At CoreStar, you’ll have the opportunity to grow your skills, tackle exciting challenges, and directly contribute to impactful products.

About the Role

We are looking for a Customer Support Specialist to join our support team. You will be the first point of contact for our customers, handling their questions across live chat and email, resolving issues end to end, and making sure every person you speak with leaves the conversation satisfied.

This is a hands-on, fast-paced role in a 24/7 operation. We care far more about how you communicate, how you think through a problem and how reliably you follow through than about the exact background you come from.

What You Will Do

• Respond to customer enquiries via live chat, email and any other supported contact channel.

• Resolve issues professionally and efficiently, taking ownership from first contact to closure.

• Manage and follow up support tickets in Zendesk, keeping every case updated and nothing left unattended

• Investigate account, payment and technical questions using internal systems before escalating.

• Apply verification, security and compliance procedures correctly on every interaction.

• Handle complaints calmly and de-escalate difficult conversations.

• Keep clear, accurate case notes so any colleague can pick up where you left off.

• Flag recurring issues and gaps in…