Senior Customer Care - Business

Job Description:

Job Description

At Cable One and our family of brands, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace.

[Position Summary]

[**applicable only to remote option positions] We are open to hiring remote if we find the right talent in any of these states (AL, AR, AZ, FL, GA, IA, ID, IL, IN, KS, LA, MD, MN, MO, MS, NC, ND, NE, NM, NV, OR, OK, PA, SC, SD, TN, TX, UT, VT).

What you will do to contribute to the company's success

• Execute all core responsibilities of a Care Specialist, consistently delivering high-quality customer support and service operations.

• Manage billing processes, ensuring accuracy, compliance, and timely resolution.

• Serve as the primary point of contact for monthly cross-functional meetings with field support, collections, and internal teams.

• Provide real-time chat support to team members, offering prompt and effective guidance to resolve issues.

• Handle and resolve tickets and inbox requests, including billing adjustments, service upgrades/downgrades, and offline account processing.

• Partner with Business Care Leadership to develop and facilitate training programs for new hires and existing staff, including skill development and refresher sessions.

• Deliver timely feedback to leadership on service gaps, customer concerns, and opportunities for process improvement.

• Manage and…