Senior Technical Support Specialist (FinTech / Open Banking)

Social Discovery Group (SDG) is a group of social discovery companies. SDG solves the problems of loneliness, isolation, and disconnection - transforming virtual intimacy into the new normal. SDG’s products redefine the way people interact and connect with one another.

Our portfolio includes social entertainment platforms designed to connect people online across different cultures and regions of the world.

We bring together a team of like-minded people and IT professionals who specialize in creating and developing globally impactful social discovery products. Our international team of digital nomads works remotely from all over the world.

We’re proud to be a two-time “Great Place to Work” winner (USA & Japan, 2024–2025) and a Top-5 Company for Work-From-Anywhere Jobs (FlexJobs, 2025).

We are looking for a Senior Technical Support Specialist to join Noda — a fast-growing open banking payment platform operating across the European market.

This is a role for someone who enjoys solving complex technical issues, working closely with merchants and internal engineering teams, and taking ownership during critical situations. You will become a key expert inside the support team, help scale internal processes, and directly influence the quality and stability of our payment operations.

Your main tasks will be:

• Support merchants during integration with Noda’s payment solutions;

• Investigate complex technical and payment-related issues using logs, monitoring tools, and internal systems;

• Diagnose incidents, identify root causes, and coordinate resolutions with internal…