Customer Support Specialist (Night Shift/Tbilisi)

Your Responsibilities:

• First-line support, which includes handling customers and internal users requests via chat, email, and phone (rarely happens) in English;

• Provide consultations about our products and services, such as Cloud, CDN, Hosting, AI and more;

• Resolve technical issues by providing technical diagnostics and collect the information about customers and users incidents, forward it up to the higher levels of technical support if needed.

We Expect you to Have:

• 1+ year of Technical Support experience

• Good networking knowledge (TCP/IP, DNS, MAC address, ping, traceroute)

• Good understanding of hardware and software diagnostics (reading logs, etc.)

• English level B2 or higher

• Excellent customer advocacy and soft skills

• Strong problem-solving abilities

• Quick learner, organized, and a team player

• Responsible, polite, and optimistic with strong communication skills

• Able to explain complex concepts clearly and simply

• Skilled at prioritizing tasks

Nice to have:

• Experience with Cloud, CDN or Hosting

• Experience with Linux and API

About the schedule:

You will work two consecutive night shifts, followed by two days off.

The shift runs from 21:00 till 09:00, totalling 12 hours of work time, including a 1-hour break.

What We Offer:

We value our employees and offer a benefits package designed to support your health, well-being, and professional growth throughout your journey at Gcore:

• Competitive salary

• Flexible working hours

• Remote, hybrid, or office work options depending on your role

• Work from anywhere in the world…