After-Sales Support Specialist - Latin America

Our client is a global medical technology company focused on improving diabetes care through innovative, user-friendly devices. Its portfolio includes insulin pumps, continuous glucose monitoring (CGM) systems, blood glucose monitoring devices and point-of-care diagnostic solutions.

With an expanding international presence, the company helps patients and healthcare professionals manage diabetes more effectively. It is looking for an After-Sales & Technical Support Specialist to support customers and distribution partners across Latin America.

Key Responsibilities:

Technical Support & Troubleshooting

• Serve as a key contact for distributors, local customer service teams and healthcare professionals across Latin America, providing support for CGM systems, blood glucose meters and insulin pumps.

• Investigate and resolve technical inquiries related to device operation, data synchronization, software connectivity and mobile applications.

• Coordinate with internal technical and product teams to resolve complex cases and provide timely updates to partners and customers.

• Support product complaint handling, returns and replacements in collaboration with the relevant internal teams.

Distributor Support & Training

• Build strong working relationships with regional distributors and help strengthen their local after-sales support capabilities.

• Deliver product training, troubleshooting sessions and practical guidance to distributor teams and healthcare professionals.

• Support new product launches by preparing local partners to handle customer inquiries and common…