Sortation Operations Lead - Samut Prakan

Department Operations

LevelExperienced (Individual Contributor)

LocationBangkok

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

About the Team:

The Sortation Center Operations Lead is responsible for overseeing daily sortation center operations to ensure efficient, safe, and accurate processing of parcels within timeline. This role leads frontline teams, manages workflow execution, and drives operational performance in line with service level agreements (SLAs), cost targets, and quality standards.

Job Description:

• Operations Management: Lead end-to-end daily sortation center operations across inbound team (IB), sorting team (CBS), or outbound team (OB).
• Target Delivery: Ensure productivity, PPH, accuracy, and on-time dispatch targets are consistently achieved. Follow up and clear pending parcel status within the system to maintain the predetermined period.
• SLA Monitoring: Handle backlog chasing and manage workflows to meet Service Level Agreements (SLAs).
• Manpower Planning: Monitor daily volumes and optimize shifts, staffing, and workflows for BAU and campaign periods.
• Data Reporting: Report a summary of data, operational concerns, and proposed improvement procedures to supervisors and other relevant parties.
• Performance & Improvement: Track KPIs, identify gaps, and drive process, layout, and SOP improvements.
• People Leadership: Lead, coach, and develop supervisors and frontline teams; support hiring, onboarding, and training.
• Safety & Stakeholder Coordination: Ensure safety and compliance, support audits, and coordinate with linehaul, first-mile, engineering, and management.

Requirements:

• Bachelor’s Degree or higher in Logistic Management, Supply Chain, Business Administration or any related field
• 3–6 years of experience in warehouse, logistics, or e-commerce operations. Prior experience in a sortation center or high-volume fulfillment environment is an advantage
• Experience leading frontline teams in a fast-paced operation
• Strong working knowledge of Spreadsheets (Excel/Google Sheets)
• Able to work with sorting machines and conveyors
• Able to work under deadlines, tight timeline and extra-long working hours during campaign
• Able to work on shift and day-off when required (mostly afternoon and night shift), and extra-long working hours during campaign
• Able to communicate in English is a plus
• Possess problem-solving, multitasking, prioritizing, and conflict management skills
• Good interpersonal, communication and negotiation skills