Customer Service Specialist

Drive Spare Parts Sales for Indonesia's Pulp & Paper Industry as a Customer Service Specialist

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Are you passionate about pulp mill technologies and ready to take a hands-on commercial and technical role? Join our Performance Parts team and work closely with customers, sales teams, and Valmet's global technology and manufacturing units. In this role, you will support the sales of spare parts for pulp and fiber line equipment and power plant applications used in pulp and paper mills across Indonesia. You will turn customer needs into technical solutions, prepare quotations, coordinate deliveries, and help customers keep their operations running effectively. If you enjoy combining technical expertise with customer interaction, this is an opportunity to make a direct impact.

Your responsibilities

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• Partner with the sales team to identify customer needs and develop technical solutions for spare parts applications.
• Prepare technical specifications and quotations that meet customer requirements, commercial conditions, and delivery schedules.
• Respond to customer and sales enquiries on technical aspects of products and services.
• Support customers, sales teams, and distribution channels by resolving order-related issues and complaints.
• Coordinate with sales, service, finance, and operations teams to ensure smooth order execution.
• Configure solutions based on system specifications and customer requirements.
• Collaborate with product management to ensure products and services are configured and delivered according to customer needs.
• Negotiate pricing and support closing customer deals together with the sales team.
• Manage purchase orders and invoicing activities.

Maintain close communication with Valmet's overseas technology and manufacturing units.

Expectations from you

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• Bachelor's degree in engineering.
• At least 5 years of experience working with pulp mill technologies.
• Strong knowledge of pulp mill components, equipment, and accessories.
• Ability to provide technical information, clarification, and advice to customers and internal stakeholders.
• Good understanding of Incoterms and payment terms.
• Strong technical vocabulary and technical communication skills.
• Good written and spoken English and Bahasa Indonesia skills.
• Proficiency in MS Office; experience with Lotus, Baan, or SAP is an advantage.

Service-oriented approach with strong teamwork and organizational skills.

To succeed in this role

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Success in this role requires solid experience with pulp mill technologies and a strong understanding of equipment, components, and spare parts used in pulp and paper operations. You will need to effectively combine technical expertise with customer interaction, translating customer requirements into practical solutions,…