IT Support

IT Staff – Multi-Hotel Support

We are seeking a skilled IT Staff member to support the technology infrastructure across all our 6 hotel units, ensuring seamless performance of hardware, software, and network systems.

Key Responsibilities:

· Provide technical support for all IT systems across six hotel properties, including computers, networks, telecommunication systems, and property management systems (PMS).

· Monitor and maintain network infrastructure, ensuring all systems are secure, up-to-date, and operating efficiently.

· Troubleshoot hardware and software issues for hotel staff and ensure timely resolution.

· Manage user accounts, access rights, and data security protocols for hotel employees.

· Assist in the installation and configuration of new hardware and software across all hotel units.

· Ensure regular data backups and disaster recovery processes are in place and functional.

· Monitor and ensure internet and Wi-Fi connectivity is optimized for guest satisfaction across all properties.

· Collaborate with hotel management to assess IT needs, recommend improvements, and implement new technologies as necessary.

· Ensure compliance with data protection regulations and maintain cyber security measures.

· Maintain documentation for all IT assets, processes, and configurations.

· Provide training and technical support to hotel staff as needed.

Requirements:

· Proven experience as an IT technician or similar role, ideally within a multi-unit or hospitality environment.

· Strong knowledge of network systems, server management, and hardware/software troubleshooting.

· Experience with property management systems (PMS) and point-of-sale (POS) systems is an advantage.

· Familiarity with data protection and cyber security protocols.

· Strong problem-solving abilities and attention to detail.

· Ability to work independently and manage IT support across multiple locations.

· Excellent communication skills, with the ability to explain technical issues to non-technical staff.

· Degree or certification in Information Technology, Computer Science, or a related field is preferred

Jenis Pekerjaan: Penuh Waktu

Lokasi Kerja: Tatap muka