Air Freight Operations Supervisor(Mandarin Speaking)

Job Description:

1.Pre-Shipment Planning & Booking: Communicate proactively with local Batam logistics agents, freight forwarders, and end customers to gather shipment details (dimensions, weight, cargo type, priority, and ready date/time).

2.Documentation & Compliance Coordination: Review and verify cross-border documentation (e.g., Commercial Invoices, Packing Lists, MAWB/HAWBs, Manifests, and Customs Declarations like FTZ/PBKB forms specific to Batam's Free Trade Zone status).

3.Stakeholder & Relationship Management: Serve as the point of contact for customer inquiries regarding shipment status, booking confirmations, and special handling instructions.

4.Issue Resolution & Communication: Rapidly address and resolve operational bottlenecks, such as customs clearance delays, port congestion, or documentation errors. Provide real-time updates and proactive delay notifications to customers, offering practical alternative solutions when disruptions occur.

5.Ground Handling Oversight & Audit: Supervise ground handling agents (GHAs) and warehouse operators during export cargo acceptance, staging, and preparation. Audit document handling workflows to verify that export permits, shipping notes, dangerous goods (DG) declarations, and air/sea waybills are accurately processed and lodged on time.

6.Cargo Build-Up & Loading Supervision: Oversee physical cargo build-up operations, ensuring correct palletization, container loading, or Unit Load Device (ULD) staging according to weight/balance, contour, and safety regulations. Ensure high-value, temperature-sensitive, or fragile shipments receive prioritized and safe physical handling during staging and consolidation.

7.Discrepancy Reporting & Damage Control: Oversee discrepancies such as cargo damage, weight/volume mismatches, short-shipments, or missing documentation. Ensure immediate issuance of discrepancy reports (e.g., Cargo Damage Reports / Irregularity Reports) and enforce corrective actions with the ground handling team.

Qualifications:

1.Diploma/Degree in Supply Chain Management, Logistics, or a related discipline.

2.Minimum 3-4 years of experience in freight forwarding, air export shipping, or ground handling oversight. 3.Practical knowledge customs documentation and regional export clearance workflows.

4.Proficiency in MS Office and standard Freight Management Systems (e.g., CargoWise).

5.Good command of English, Mandarin and Bahasa Indonesia to communicate with agents/customers.

Experience:

• air freight operation: 1 year (Required)

Language:

• Mandarin (Required)

Work Location: In person