Travel Agency Manager

We are looking for an experienced Travel Agency Manager to lead our daily operations, manage staff, and nurture key vendor partnerships. In this role, you will elevate the client experience across our complete suite of packages—including transport, accommodations, beach club reservations, activities, VIP services, and domestic travel.

Location: Bali, Indonesia

Summary

FINNS World's Best Beach Club is not just a beach club; it's a destination where dreams come alive! We pride ourselves on creating exhilarating entertainment, vibrant energy, and unforgettable F&B experiences. Nestled along the breathtaking Bali coastline, we provide a one-of-a-kind party atmosphere that leaves our guests craving for more.

Responsibilities

• Coordinate all transportation logistics around Bali, manage luxury trip logistics, and plan domestic travel itineraries—including flights and inter-island transfers.
• Run the Airport VIP service, including fast-track processing, lounge access, and personalized meet & greet services.
• Partner with hotels and accommodation providers, ensure complete booking accuracy, and negotiate and maintain contracts with hotels and operators.
• Oversee activities and vendor coordination for ATV, waterfall tours, cultural experiences, spa, and water and land sports, while ensuring safety compliance, quality control, and vendor accountability.
• Create booking packages, manage inquiries, quotations, and package customization, and own budgeting, package pricing, margin tracking, and reporting on occupancy, bookings, and revenue targets.
• Follow up on market trends and take the initiative to research, design, and develop new travel products.
• Know how to handle VIP and high-value client relationships in the luxury segment, resolve complaints, and lead service recovery efforts.
• Manage the team, supervise guides, drivers, and internal staff, and guarantee a professional appearance both on and offline.

Qualifications

• 5+ years of experience in travel management, luxury travel operations, or Destination Management Company (DMC) operations, with at least 2–3 years in a leadership or managerial role.
• Bachelor’s degree in Hospitality, Tourism Management, Business Administration, or equivalent practical experience.
• Proven track record in handling the luxury travel segment and high-net-worth individuals (HNWI), including VIP airport services, high-end resort partnerships, and bespoke itineraries.
• Demonstrated experience leading, scheduling, and evaluating internal office staff, TOL team members, field guides, drivers, and airport representatives.
• Proficiency in English and Bahasa Indonesia (spoken and written) for effective vendor negotiations, client interaction, and internal staff supervision.
• Strong market trend analysis skills to proactively research, design, and launch new custom travel products and booking packages.

Job Benefits

Perks and benefits:

• An opportunity to work in a world-renowned beach club

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