Regional Service Sales Manager-East

Job Requirements

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At Siemens Healthineers (SHS), our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Apply now for the Regional Service Sales Manager-East position and play a key role in the Indonesia team.

Based in Makassar, this role is responsible for driving service sales and managing the service portfolio across Eastern Indonesia. The position will work closely with the product sales team, support key customers, identify business opportunities, and deliver service solutions that address customer needs.

Key Responsibilities

• Drive sales and manage the service product portfolio across Eastern Indonesia.
• Support the product sales team in positioning and selling service solutions.
• Launch local service campaigns in line with regional and global requirements.
• Analyze key account needs, business conditions, and portfolio opportunities.
• Develop tailored service offerings and master agreements in collaboration with customers and the Service Business Support Head.
• Build and maintain strong relationships with assigned customers, providing end-to-end support.
• Identify, track, and follow up on post-warranty service opportunities and proposals.
• Maintain an accurate pipeline and business forecast for customer service sales opportunities.
• Conduct win-loss analyses for completed service proposals.
• Understand customer requirements and recommend appropriate service solutions.
• Support market research and business analysis for Customer Service management.
• Provide service sales support at the point of sale.

Qualifications

• Bachelor’s degree in business, Marketing, Management, Engineering, or a related field.
• 3–5 years of relevant experience, preferably in the medical technology, healthcare, or service industry.
• Experience in service sales, account management, marketing, or business development.
• Strong communication, presentation, and organizational skills.
• Good project management and cross-functional collaboration capabilities.
• Commercial awareness and an understanding of customer and market needs.
• Proficiency in spoken and written English.
• Knowledge of relevant regional languages is an advantage.
• Willingness to be based in Makassar and support customers across Eastern Indonesia.

Skills and Competencies

• Customer focus: Understands customer needs, identifies service issues, and follows through to ensure customer satisfaction.
• Sales planning and development: Identifies opportunities, manages the sales pipeline, and develops customer-focused proposals.
• Market analysis: Applies appropriate market research methods to assess customer needs,…