Head of Delivery

At Esri Indonesia, we help organisations use geospatial technology to make better decisions, solve complex problems and create meaningful outcomes for communities and economies.

We are seeking an accomplished Head of Delivery to lead and grow our Professional Services and Managed Services business in Indonesia.

It is a senior commercial and operational role for a technology-services executive who has personally owned a services P&L, led enterprise-scale delivery, built high-performing multidisciplinary teams and strengthened long-term customer relationships.

Reporting to the Country Manager and contributing to the company’s management team, you will be accountable for the performance, scalability and continued development of our services business.

About the Role

You will lead both Professional Services and Managed Services, with accountability for:

• Services revenue, profitability, margin, utilisation and operational performance
• Enterprise project implementations and managed service operations
• Delivery governance, contractual SLAs, quality and risk management
• Resource and workforce planning across multidisciplinary services teams
• Customer satisfaction, retention and executive-level relationships
• Development of commercially viable service offerings
• Organisational capability, leadership development and succession
• Alignment between delivery operations, sales strategy and customer outcomes

Your remit will include leadership of the Senior Manager Service Delivery, Project Management Office and Managed Services functions, while partnering closely with Sales, Solution Engineering, Customer Success, Finance, Legal, HR, regional delivery leadership and the Esri global communities of practice.

As such, you will be leading:

Services strategy and profitable growth

• Shape and execute the strategy for growing our Professional Services and Managed Services business.
• Identify market opportunities and develop focused service offerings that create measurable customer and commercial value.
• Establish clear performance priorities, KPIs and productivity measures.
• Work with Sales and Business Development to strengthen propositions, acquire customers and expand our position in strategic sectors.
• Connect delivery capability with customer demand, company strategy and sustainable business growth.

Commercial and operational performance

• Own the P&L performance of the services portfolio.
• Drive revenue, profitability, margin, utilisation and recurring services growth.
• Strengthen commercial discipline across scoping, proposals, resource planning and delivery.
• Establish transparent reporting and performance-management rhythms.
• Make informed decisions on capacity, service mix, investment and operational priorities.

Enterprise delivery and governance

• Oversee complex enterprise technology implementations and managed service operations.
• Establish effective governance across delivery performance,…