Outbound Lead, Wangnoi

Department Operations

LevelExperienced (Team Lead)

LocationBangkok

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

Job Description:

• Responsible for Outbound Operations and staffing; meet all delivery departure dates and times and drive the budget line of overtime, wages, and shrink
• Manage communication when problems occur; responsible for the cross communication between seller and buyer
• Utilizing the LABOR TOOL, oversee all outbound staffing needs to successfully adhere to departure schedules & timely delivery of product buyer and distribution network in a cost effective manner
• Ensure all outbound shipments are accurate and free of damage
• Ensure all SOPs and security policies and procedures are followed
• Maintain the efficient and safe operation of all material handling equipment
• Manage and analyze the data to improve productivity and performance of outbound and other functions within the department including reduce CPO
• Manage new hires and team members in progression, coaching, mentoring, and consistently training in a constructive and educational manner to develop them for success
• Direct the operations of the assigned shift to achieve prescribed objectives, driving all operations in a manner consistent with service and cost objectives
• Plan work schedules and assign duties to maintain adequate staff for effective performance of activities and response to fluctuating workloads, anticipating variances in staff and volume
• Prepare and maintain work records and reports of information such as employee time and wages, daily shipments, and/or productivity results
• Collaborate with Team Members, Supervisors and Managers to solve work-related problems
• Evaluate Team Member performance and prepare performance appraisals
• Counsel Team Members in work-related activities, personal growth, or career development
• Recommend or initiate personnel actions, such as promotions, transfers, or disciplinary measures
• Assess training needs of Team Members and arrange for or provide appropriate instruction
• Schedule and instruct staff on SOP process and expectation
• Resolve personnel problems, complaints, or grievances when possible, or refer them to higher-level Managers for resolution
• Plan manpower to support all campaigns and ensure to meet all SLA
• Coordinate with WMS team to improve WMS to support operation
• To perform any other duties assigned by Manager

Requirements:

• Bachelor’s Degree or higher in Logistic management, supply chain or any related field
• 5 years of progressive experience managing a B2C fulfillment operation…