Claims Analyst (Health Insurance) - Jakarta

Join Allianz Partners' Claims team in Jakarta as a full-time Claims Analyst specializing in Health Insurance — and build your career with one of the world's most trusted insurance brands. In this role, you'll manage health insurance claims end-to-end, liaising with hospitals and doctors to deliver fair, compliant outcomes while maintaining integrity and confidentiality. You'll work within a supportive, experienced team that follows global best practices, giving you structured training, proven tools, and real opportunities to grow. This is a full-time, hybrid position based in South Jakarta, with a 5-day working week.

ℹ️This is a full-time, permanent role employed by PT Asuransi Central Asia, working dedicatedly within the Allianz Partners team (PT. AZP Services Indonesia) as part of our strategic business partnership.

What You'll Do

• Review and process medical claims in accordance with policy, procedures, and applicable regulations
• Check, track, file, and verify the completeness of claim documents, records, and reports
• Assess medical expenses and evidence; recommend approvals, rejections, or adjustments based on medical and financial considerations
• Coordinate with hospitals, doctors, and related parties to gather the necessary information for accurate claim resolution
• Respond to client inquiries and collaborate with other departments for prompt and effective resolution
• Identify potential fraud or discrepancies and take appropriate action; collaborate with Risk Management to mitigate processing risks
• Implement and maintain quality control measures to support team productivity and service standards

What You'll Bring

• Diploma or above in any field; a background in healthcare or a related field is an advantage
• 1–2 years of customer-focused experience (in a clinical, paramedical, TPA, or insurance setting) is preferred; fresh graduates with relevant internships or projects are welcome to apply
• Proficient in Microsoft Office; comfortable learning claims management systems and data tools
• Working knowledge of insurance policies, claims procedures, and regulations is a plus — a genuine willingness to learn is what matters most
• Strong analytical and problem-solving skills; high accuracy and attention to detail; commitment to integrity and confidentiality
• Clear written and verbal communication skills; able to work both independently and collaboratively within a team
• Familiarity with AI-assisted tools or data platforms (e.g., for claims triage, document processing, or reporting) is an advantage — or a willingness to develop these skills on the job

What We Offer

Working Arrangement

• 5-day working week, Monday to Friday
• Hybrid working model (combination of work-from-home and on-site at Mal Ambasador, South Jakarta)

Benefits

• BPJS Kesehatan (national health insurance coverage)
• BPJS Ketenagakerjaan (national employment insurance)
• Private Medical Insurance
• DPLK — Pension Fund Program
• Accident…