Customer Service (Call Agent)

Responsibilities

• Understand all the information needed in online services to customers so they can provide the correct information.
• Analyzing and solving customer needs in online services with the correct information effectively and efficiently.
• Understand and analyzing the way of delivering product information to customers to meet customer needs..
• Maintain good relations with internal and external parties to encourage the achievement of business goals and fulfilling operational targets.
• Checking that facilities and equipment for online services are ready for use so that operations can run well.
• Input and maintain contact center database (including complains, inquiry, and others) as the input for further analysis in CRM.

Requirements

• D3 or S1 from any major, preferable from Public Relation, Communication, Marketing.
• Minimum 1 - 2 years experience in Contact Center area, fresh graduates are welcomed.
• Good communication skill.