Staff Customer Relation Area Jakarta

Role Description This is a full-time, on-site Staff Customer Relation role based in Jakarta, Indonesia. The Staff Customer Relation team member will manage daily interactions with customers through in-person, phone, and digital channels, ensuring timely responses to inquiries and requests. The role includes handling customer complaints, coordinating with internal teams to resolve issues, and maintaining accurate records of customer interactions. The team member will monitor customer satisfaction levels, support retention initiatives, and provide feedback to improve service processes. This position requires consistent collaboration with colleagues and adherence to company policies and service standards.

Qualifications

• Strong customer service and customer support skills, with the ability to handle diverse customer needs professionally.
• Experience in customer retention and customer satisfaction, with a focus on building long-term relationships.
• Clear and effective communication skills, both verbal and written, suitable for face-to-face and digital interactions.
• Ability to work on-site in Jakarta, Indonesia and coordinate effectively with cross-functional teams.
• High attention to detail, problem-solving abilities, and a proactive approach to resolving customer issues.
• Basic computer literacy and familiarity with customer relationship or ticketing systems is an advantage.
• Previous experience in a customer-facing role is preferred; a diploma or degree in Business, Communications, or related field is beneficial.