IT Service Desk

Provide high-quality VIP IT support to users and management, ensuring reliable IT service delivery across systems, applications, devices, and workplace technology. This role delivers Level 1 support, manages user access and authorisations, resolves incidents end-to-end, and contributes to continuous service improvement.

Scope of Work

Provide VIP IT support to users and management to ensure optimal IT service delivery.

Troubleshoot hardware, software, network, and business application issues as Level 1 Support.

Manage user accounts across Windows, email, SAP, and VPN environments, including account creation, access modifications, password resets, and account unlocks.

Provide SAP operational support and manage user authorisations based on assigned roles.

Manage IT incidents end-to-end, including logging, escalation, coordination, and ticket resolution.

Deliver timely remote support using remote access tools.

Support end-user devices, including desktops, laptops, printers, iPhones, antivirus software, and business applications.

Conduct routine checks of IT equipment, meeting rooms, and video conferencing facilities to ensure operational readiness.

Coordinate with internal teams and vendors to resolve issues and improve IT service quality.

Participate in Continuous Service Improvement initiatives to increase the effectiveness of IT support services.

Persyaratan:

A minimum Diploma degree in Informatics Engineering, Computer Science, Information Systems, or a related IT field.

At least 3 years of experience in IT Service Desk or IT Support.

Proficiency in Windows…